Shipping and return policies for Jack's Cats
- Shipping Info
We get your order to In the mail in less than 3 days from receipt of payment. Most items are delivered well under 10 business days from date of order.
- Return Policy
We want you to be absolutely satisfied with your purchase.
You may return new, unopened items within 30 days of delivery for a full refund. Due to copyright laws, we cannot return a record that has been opened. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with e-mail describing your concerns. We'll respond with a solution or address to send your return and notify you via e-mail of your refund once we've received and processed the returned item.
We strive to make sure you package arrives safely. If your item sustains obvious damage, we will take care of you. Minor edge bumps on the cardboard corners of LP sleeves can occur even with the best packaging and sometimes even arrive like that from the manufacturer. This is not considered a defect.
A Note on Condition
Please keep in mind that pops, clicks or other minor noises while playing a record are not considered defects. The technology of the vinyl record allows for those type of noises to occur. Always make sure you carefully clean your records with a carbon fiber brush before playing them. When you play them be sure to have the dust cover on your turntable closed. We offer antistatic sleeves as an option for most products which will help prevent your record from picking up new particles. If your record is skipping, try cleaning it with a carbon fibre brush. If it still skips, you should try "wet cleaning" your album. Sometimes particles and residue from the manufacturing process can cause skipping and cleaning it solves the issue. If your record is still skipping, contact us right away.